Our Mission
Celina Inc. is a Business Professional Services Company providing Management Services Support and Inbound Communication to Government Agencies and Private Companies.
Company Overview
Operating for the past eight years in Denver, Colorado, Celina Inc. is a Business Operations Support and Call Center company located in the Denver Historic Five Points Business District. The company’s current City & County of Denver and former Colorado Transit contracts demonstrate the abilities to respond to customer service issues, problems and technical questions in an outstanding customer service delivery system.
Our Expertise
Celina Inc. expertise includes: voice, data, account management, training classes, intake, data inventory, client service support, investigation client service, community outreach and project leadership.
Customer Service/Products and Services
- Call Center – With direct experience in establishing and operation successful Call Center operations, Celina, Inc. is poised to provide infrastructure and staff needed to deliver a “human-centered, holistic experience” for customers/clients. Celina, Inc. has experience in Tier I, II, II Call Center Customer Service account management and customer center account phone calls. Celina, Inc. agents have the capabilities to handle any inbound technical and policy communication internal and external to the traveling public and citizens. Celina Inc. has managed warehouse inventory and installation support for Smart Card products installed on Transit Buses.
- Outreach, Recruitment and Orientation – The principals of Celina, Inc. including Celina G. Benevidez (owner) and Cecilia Garcia, have extensive experience in developing community outreach and recruitment initiatives. Their combined experience and networks within diverse communities will provide valuable expertise, connections, and influence.
- Business Operations– Celina, Inc. has experience in developing and executing valuable reporting instruments, supervision of staff, web-interface, and direct services to client.
Our Clients
Project: Denver Regional Transportation District Smart Card Program
- Managed and operated a full Call Center for the RTD Smart Card program.
- Managed all Tier I-II-III calls for Smart Card customers.
- Reviewed card account status with customers and resolved card disputes about lost or stolen cards and non-working cards.
- Operated and managed full service retail center for Smart Card customers including photo smart card issuance booth and on location validator for card usage training.
- Received credit card and check payments for retail card production.
- Celina, Inc. provided account management, records, inventory, reporting, card production, card issuance, mail house, and courier services for all card orders.
- Managed smart card orders for 135,000 smart cards. Managed graphics for account orders, produced and issued all card orders.
Project: City & County of Denver Transportation Program Contract
The fully staffed Call Center for Ticket Management, supports customers who need to navigate through the ticket payment or dispute process for the City and County of Denver. To date, ticket calls range from 7,000 – 8,000 calls per month with demand for full customer email response regarding ticket status and payment. Further the Call Center supervisor role is to work and solve difficult disputes with customers.
Celina Inc. has contracted with Transportation Companies to provide Human Resource solutions and support for Transportation projects. Celina Inc. has managed warehouse inventory and installation support for Smart Card products installed on Transit Buses.