Business Summary
Denver Regional Transit District Smart Card Program
Managed and operated a full Call Center for the RTD Smart Card program. Managed all Tier I-II-III calls for Smart Card customers; reviewed card account status with customers and resolved card disputes about lost or stolen cards and non-working cards. Operated and managed full service retail center for Smart Card customers including photo smart card issuance booth and on location validator for card usage training. Received credit card and check payments for retail card production. Celina Inc. provided account management, records, inventory, reporting, card production, card issuance, mail house, and courier services for all card orders. Managed smart card orders for 135,000 smart cards. Managed graphics for account orders, produced and issued all cards orders.
Denver Parking Tickets
The fully staffed Call Center for Ticket Management, supports customers who need to navigate through the ticket payment or dispute process for the City and County of Denver. To date, ticket calls range from 7,000-8,000 calls per month with demand for full customer email response regarding ticket status and payment. Further the Call Center supervisor role is to work and solve difficult disputes with customers.
Celina Inc. has contracted with Transportation Companies to provide Human Resource solutions and support for Transportation projects. Celina Inc. has managed warehouse inventory and installation support for Smart Card products installed on Transit Buses.
Products and Services
Celina, Inc. has experience in Tier I, II, III Call Center Customer Service account management and customer center account phone calls. Celina, Inc. agents have the capabilities to handle any inbound technical and policy communication internal and external to the traveling public and citizens.
Business Development Strategy
$100 billion dollars (8a) federal government of contracting opportunities for the qualified, certified (8a) businesses