Mission:
Celina Inc. is a Business Professional Services Company Providing Management Services Support and Inbound Communication to Government Agencies and Private Companies
Company Overview:
Operating for the past eight years in Denver, Colorado Celina Inc. is a Business Operations Support and Call Center company located in the Denver Historic Five Points Business District. The company’s current City & County of Denver and former Colorado Transit contracts demonstrate the abilities to respond to customer service issues, problems and technical questions in an outstanding customer service delivery system.
Expertise:
Celina Inc. expertise includes; voice, data, account management, training classes, intake, data inventory, client service support, investigation client service, community outreach and project leadership.
Customer Service/Products and Services:
- Call Center – With direct experience in establishing and operating successful Call Center operations, Celina, Inc. is poised to provide infrastructure and staff needed to deliver a “human-centered, holistic experience” for customers/clients. Celina, Inc. has experience in Tier I, II, III Call Center Customer Service account management and customer center account phone calls. Celina, Inc. agents have the capabilities to handle any inbound technical and policy communication internal and external to the traveling public and citizens. Celina Inc. has managed warehouse inventory and installation support for Smart Card products installed on Transit Buses.
- Outreach, Recruitment and Orientation – The principals of Celina, Inc. including Celina G. Benavidez (owner) and Cecelia Garcia, have extensive experience in developing community outreach and recruitment initiatives. Their combined experience and networks within diverse communities will provide valuable expertise, connections, and influence.
- Business Operations – Celina, Inc. has experience in developing and executing valuable reporting instruments, supervision of staff, web-interface, and direct services to clients.
Celina Inc. Distinctive Business Strategy: United States Small Business Programs:
As a Hispanic woman owned business Celina Benavidez holds a financially powerful business position by being qualified for the United States small business programs. The small business programs certified Ms. Benavidez for multi-millions of dollars in local, state and federal contracts. She has carved out business opportunities both in the public and private sectors as a qualified economic disadvantaged minority women owned business enterprise. Her eight years of business operations and her qualifications
provides Celina Inc. the opportunity to team in business opportunities with vendors, contractors to bring added value to contract prospects.
Celina Inc. certified NAICS Codes are the qualifying factors for Celina, Inc. to compete on every financial and technical operational level offered by the public and private sectors in the U.S.
Celina, Inc. Socio-Economic Business Enterprise Certifications:
- Minority Business Enterprise, Women Business Enterprise, Small Business Enterprise (City & County of Denver)
- Disadvantaged Business Enterprise, Airport Certified Disadvantaged Business Enterprise (State of Colorado)
- Economic Disadvantaged Women Owned Small Business, (Small Business Administration)
- Minority Business Enterprise, (Mountain Plains Minority Supplier Development Council)
- Small Business Enterprise, (Denver Regional Transportation District)
Celina Inc. Business Classifications (NAICS codes) Text Description:
518210: Data Processing, 531390: Other Activity Related to Real Estate, 541320: Urban Planning Services, 541614: Transportation Management Consulting Services, 541690: Economic Consulting Services, 541820: Lobbying Services, 541910: Marketing Research and Public Opinion Polling, 561421: Telephone Answering Services, 561431: Parcel Mailing Services, Private, 561499: All Other Business Support Services, 611430: Management Development Training, 541910: Research and Public Opinion Polling, 994000: Business & Professional Service.
Clients:
Project – Denver Regional Transit District Smart Card Program
Managed and operated a full Call Center for the RTD Smart Card program. Managed all Tier I-II-III calls for Smart Card customers; reviewed card account status with customers and resolved card disputes about lost or stolen cards and non-working cards. Operated and managed full service retail center for Smart Card customers including photo smart card issuance booth and on location validator for card usage training. Received credit card and check payments for retail card production. Celina Inc. provided account management, records, inventory, reporting, card production, card issuance, mail house, and courier services for all card orders. Managed smart card orders for 135,000 smart cards. Managed graphics for account orders, produced and issued all cards orders.
Project – City & County of Denver Transportation Program Contract
The fully staffed Call Center for Ticket Management, supports customers who need to navigate through the ticket payment or dispute process for the City and County of Denver. To date, ticket calls range from 7,000-8,000 calls per month with demand for full customer email response regarding ticket status and payment. Further the Call Center supervisor role is to work and solve difficult disputes with customers.
Celina Inc. has contracted with Transportation Companies to provide Human Resource solutions and support for Transportation projects. Celina Inc. has managed warehouse inventory and installation support for Smart Card products installed on Transit Buses.
Staff:
Principal Owner, Chief Executive Officer (CEO): Celina Benavidez
Ms. Benavidez brings an exceptional long history of credibility and influence with U.S. elected officials, executive management, selective executive service (SES) appointees, board of directors and commissioners in their roles in both the public and private sectors. She served in the Colorado House of Representatives as the State Representative for House District 5 an inner city, socio economic, culturally diverse community. She built an extensive network of personal and professional influential contacts across the United States.
In 2009, Ms. Benavidez retired from The Colorado Department of Transportation. Ms. Benavidez served as Director of Administration, responsible for the entire IT division for CDOT, accounting, federal billing, finance, and all business processes for the State of Colorado Transportation organization. She was responsible for the Department’s $385 million-dollar annual procurement budget; all human resource activities for the Department’s 3,200 employees; supervision of federal and state compliance for small and disadvantaged businesses; and oversight of all central records, accounting, and facilities management for CDOT’s 162,000 square foot headquarters complex. She chaired the National Association of Transportation Officials Subcommittee on Civil Rights and held a leadership position with the Western Association of State Highway Transportation Officials.
Ms. Benavidez formed Celina Inc. in 2009 a Business Professional Services Company Providing Management Services Support and Inbound Communication to Government Agencies and Private Companies. Her distinctive business strategy and expertise has made Celina Inc. successful in responding to customer service issues, problems and technical questions in an outstanding customer service delivery system. Ms. Benavidez experience in Human Resources offers solutions and support to any organization seeking recruitment, retention, training, classifications, investigations and education for their agencies or companies. Celina Inc. current City & County of Denver and former Colorado Transit contracts demonstrate the company’s abilities to deliver outstanding products and services to customers and clients.
A native of Denver, Ms. Benavidez received a Degree in Business from the University of Albuquerque. Later as a Gates Fellow, she graduated from the John F. Kennedy School of Government’s Senior Executive Fellows Program at Harvard University.